Now that Vermonters with intellectual disabilities will have a Case Manager working with our teams, collaborative teaming will continue to be a very important cornerstone of LSI services.

Our Service Coordinators are highly trained and well supported professionals whose values shine through every relationship they develop and maintain. They are experienced at navigating a complex service system, familiar with local resources and most importantly, they get to know the people we serve very well. This knowledge, and insistence on quality services will ensure they continue to actively contribute to effective personal planning processes, assessments and the ISA. We view the ISA as a living document that is a road map designed to support someone to have the life they value. We will actively contribute to support Case Managers to develop an effective ISA and will continue our work to write and implement effective Communication Support Plans, Employment Plans and Therapeutic Support plans.

We support our Service Coordinators to have expertise in multiple areas to effectively support those we serve and result in high degrees of satisfaction and exemplary reviews of our services.

Our Service Coordination is based upon the following cornerstones of our organization’s culture:

• Respect for each individual and their family’s culture
• Effective advocacy and knowledge of the service system and community resources
• Commitment to individual planning processes that drive clinically and fiscally sound services
• Strong commitment to teaming that is respectful, accountable and open to new ideas and approaches
• Collaboration in development and responsible for implementation of ISA’s as contracts for services that are personalized and outcome driven.